Legal
Policy

Cancellation and Refund Policy

Last updated: 5/3/2025

This policy outlines the terms and conditions for cancellations and refunds for products and services offered by Mithila Stack. We strive to ensure fair and transparent policies for all our customers.

Cancellation Policy

Our cancellation policy varies by product and service type:

  • Digital Services: Cancellations requested within 24 hours of purchase and before service delivery may be eligible for a full refund.
  • Subscriptions: You may cancel recurring subscriptions at any time through your account dashboard. Refunds will be processed according to our refund policy.
  • Consulting Sessions: Cancellations made at least 48 hours before scheduled sessions may receive a full refund or rescheduling option.
  • Custom Development Projects: Cancellation terms are outlined in your specific project agreement.

Refund Policy

Refund eligibility and processing:

  • Digital Products: Refunds may be issued within 7 days of purchase if the product is found to be defective or not as described.
  • Services: Refunds will be considered if the service was not delivered as promised or did not meet the outlined specifications.
  • Subscription Services: Prorated refunds may be provided for the unused portion of your current billing period.
  • Product Quality Issues: Full refunds are available for products with verified quality or performance issues.

Refund Process

How to request and receive your refund:

  1. Contact our customer support team with your order details and reason for the refund request.
  2. Our team will review your request within 2 business days.
  3. If approved, refunds will be processed to the original payment method.
  4. Processing time typically takes 5-7 business days, depending on your payment provider.
  5. You will receive email confirmation once your refund has been processed.

Non-Refundable Items

The following items and services are non-refundable:

  • Customized solutions developed to your specifications
  • Completed consultation sessions and advisory services
  • Digital products that have been downloaded or accessed
  • Services where delivery has been fully completed
  • Products or services marked as "non-refundable" during purchase

These exclusions will be clearly communicated at the time of purchase.